Ticket Assurance Policy
Ticket Assurance offers added flexibility and peace of mind when booking. If purchased at the time of booking, it allows you to cancel or transfer your ticket(s) up to 12 hours before the scheduled departure time. The cost of Ticket Assurance is 10% of the ticket price, plus applicable taxes. Please note that Ticket Assurance must be added during the initial booking process to be valid. If Ticket Assurance is not purchased, the following will apply:

• For independent travel bookings of 9 passengers or less: 48 hours before scheduled departure, partial or whole cancellations made within 48 hours before departure will not be refundable. Tour amendments cannot be completed within a 48-hour window. There will be no refunds for cancellations within the cancellation period.
• For groups of 10-19: 14 days before scheduled departure, partial or whole cancellations made within 14 days before departure will not be refundable. Tour amendments cannot be guaranteed within a 14-day window.
• For Groups 20+: 21 days before scheduled departure; partial or whole cancellations made within 21 days before departure will not be refundable. Tour amendments cannot be guaranteed within the 21-day window.
• For wholesale, travel trade, and 3rd party bookings, the cancellation and amendment policy can differ. Please refer to your booking contract for details.
• Promo or discounted bookings are non-refundable.

Unfortunately, our Zodiac vessels are not equipped to accommodate passengers who require the use of wheelchairs. For safety reasons, all passengers must be able to board and disembark independently, as assistance during these processes could pose significant safety risks. This activity is also not suited for individuals with neck, back, or spine injuries, or pregnancies.

No, there are no snacks or beverages available on the Zodiac-style boats. You can bring your own snacks on board; however, do not consume too many liquids as there are no bathrooms onboard.

No, the RHIBs are open-air boats, and therefore do not have washrooms on board. We recommend that you use the public washrooms (located next to our office) before your departure.

Yes, all of our captains and boats are certified by Transport Canada. Zodiacs move fast but are very stable.

Yes! Bring your camera and/or video camera to capture the experience. We also recommend that you bring a plastic bag or other waterproof case to keep your camera safe and dry during transit. The boat will come to a complete stop for photo opportunities. We offer a Free Photo Package if you do not want to bring your camera on board!

Yes! All of our tours include a free photo package, so you can enjoy the ride while we capture and send snapshots of your adventure straight to your inbox!

No, this is a city sightseeing adventure and it DOES NOT include whale watching. Vancouver, however, is home to a variety of birds and sea mammals and we may occasionally see dolphins, harbor seals, bald eagles, and other sea birds during adventures.

Reservations are definitely recommended. Adventures often sell out and we don’t want you to be disappointed.

Tours operate rain or shine! Safety is our priority and, in extreme weather conditions or high winds, adventures may be cancelled at the discretion of our qualified crew. We will be in touch should this be the case.

Zodiac vessels are not suitable for anyone with a history of serious medical conditions including but not limited to; current neck, back, spinal injuries/conditions, recent surgery, and/or current or suspected pregnancy. Any passengers with the aforementioned will be turned away due to safety risks. There is also a minimum height restriction of 120 cm (4 ft) and the minimum weight required is 23 kg (50 lbs) – this typically applies to children under 7 years old. The maximum weight is 159 kgs (350 lbs). For safety reasons, all passengers must be able to board and disembark independently, as assistance during these processes could pose significant safety risks.

For our tours from Vancouver, you will find public carparks on Granville Island. Although, parking can be time-consuming and competitive, so strongly recommend being dropped off by a Taxi or Uber, or taking the Aquabus (water taxi). Should you wish to drive, please allow extra time. For our tours from Victoria, you will find a public carpark at 900 Wharf St, which is only 3 minutes away by foot, from our office. For our tours in Telegraph Cove, you will find many spots to park around the marina.